Shipping policy

RETURNS:

 

Please know that these products are very different and do require an adjustment period as they remove past product build up.  Please email us for any support that you may need when you are using the products, Dr Neil will get back to you. 

However if you have purchased Neil Naturopathic Shampoos and Conditioners in the past 30 days and are not happy, you are able to return this product back and receive a full refund.

Please email:
info@neilnaturopathic.com with your order number and the product you would like to return.

Please email us before you actually send your product back to us.

Then, all products need to be returned to:
Neil Naturopathic
13010 Bradley Ave
Sylmar, CA 91342

USA

You are free to send this with whatever carrier you prefer, at your own expense. Once your items have been inspected by our receiving house, you will typically receive your refund within 48hours.

If you have any queries, please contact us at info@neilnaturopathic.com

Please understand that we cannot refund on accessories, Scalp Oils or Hair Tonic Tea.

Thank you.

 

SHIPPING:

We do our best to process online orders within 2 business days.

We offer free ground shipping in the domestic US on orders over $50.00.

We also offer expedited shipping options which can be selected at check-out for an additional charge. Expedited orders are processed within 1 business day.

For International Orders we recommend using UPS as this is the carrier that we have not had one issue with.  Unfortunately USPS is not available for International Shipping out of the US.